The IT Service Management (ITSM) Market reports delivers an in-depth assessment of market size, share, and emerging trends, offering valuable insights into growth opportunities. It examines market segmentation and definitions, highlighting core components and key drivers of expansion. By applying SWOT and PESTEL analyses, the study evaluates the sector’s strengths, weaknesses, opportunities, and threats, while also considering political, economic, social, technological, environmental, and legal factors. Expert reviews of competitor strategies and recent developments provide a clearer view of regional dynamics and future market trajectories, establishing a strong foundation for strategic planning and informed investment decisions.
What will be the market size of IT Service Management (ITSM) market 2030?
The Global IT Service Management (ITSM) Market size was valued at USD 9.98 billion in 2023 and is estimated to grow at a CAGR of around 17% during the forecast period, i.e., 2024-30.
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Who are the top companies operating in the IT Service Management (ITSM) market?
The report features prominent companies operating in the IT Service Management (ITSM) market and the successful strategies they have adopted. It also provides detailed insights into each company’s market share and their role in driving the industry’s growth. As per MarkNtel Advisors, top companies in IT Service Management (ITSM) market: ServiceNow, BMC Software, Oracle, Boardcom, ManageEngine, Ivanti, ZenDesk, GoTo, Solar Winds, Atlassian, OpenText, Symphonyai Summit, Efecte, Microsoft, IBM, Others.
What is the key factor projected to fuel growth in the IT Service Management (ITSM) Market between 2024 and 2030?
Efficient Management & Enforcement of IT Processes & Policies Achieved Through Automation – In today's globalized and highly competitive market, allocating resources to core business functions is essential. This includes rectifying any issues with the IT infrastructure that could disrupt regular operations, a risk no organization can afford to take lightly. Effective service management streamlines tasks like recovering systems or handling network faults, taking the workload off administrators' shoulders, and minimizing downtime for prompt problem resolution. Moreover, while human intervention is initially necessary for developing guidelines & policies around these processes, automation ultimately leads to smoother overall functioning by reducing disruptive incidents, further driving the IT Service Management (ITSM) Market globally.
IT Service Management (ITSM) Market - Segmentation Analysis
- By Offering (Solutions, (Service Portfolio Management, (Service Catalogue Management, Service Pipeline Management, Demand Management, Others), Configuration & Change Management (Configuration Management Database, Change Control, Version Control, Others), Service Desk Software (Incident Management, Problem Management, Service Request Management, Knowledge Base, Others), Operations & Performance Management (Performance Monitoring, Capacity Management, Event Management, Others)), Dashboard, Reporting & Analytics (Services, Managed Services, Professional Services), (Consulting, Integration & Implementation, Training, Support & Maintenance)))
- By Organization Size (Large Enterprises, SMEs)
- By Deployment Model (On-premises, Cloud)
- By Vertical (BFSI, (Transaction Processing, Security Management, Compliance Management, Others), Telecommunications, (Network Management, Service Provisioning, Incident Management, Others), IT/ITes (Service Desk Support, Change Management, Application Development & Maintenance, Others), Government & Public Sector (eGovernment Services, IT Infrastructure Management, Security & Compliance, Others), Retail & Consumer Goods (eCommerce Platform Management, Inventory Management Systems, Customer Support, Others), Manufacturing (Manufacturing Execution Systems (MESs), Supply Chain Management, Quality Control Systems, Others), Energy & Utilities, (,Smart Grid Management SCADA Systems, Asset Management, Others), Media & Entertainment (Content Management Systems (CMSs), Digital Rights Management (DRM), Broadcasting Systems, Others), (Healthcare Electronic Health Records (EHRs), Healthcare IT Systems Management, Patient Care Applications, Others), Education (Learning Management Systems (LMSs), Student Information Systems (SISs), Campus IT Infrastructure)), and Others
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How does the IT Service Management (ITSM) Market vary across different geography?
By Region
- North America
- South America
- Europe
- The Middle East & Africa
- Asia-Pacific
As more businesses implement digital tactics and move towards cloud-oriented options, it's projected that North America would hold the largest share of the IT Service Management (ITSM) Market through 2030.
This Section cover detailed analysis of revenue, market share and growth rate, historical data (2019-22) and forecast (2024-2030) of the following segmentation and geography.
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Comprehensive Table of Contents – IT Service Management (ITSM) Market Analysis and Forecast, 2030
- Table 1: Introduction
- Table 2: Executive Summary
- Table 3: Market Regulations, Policies & Standards
- Table 4: IT Service Management (ITSM) Market Size, Share & Scope, 2020-2030F
- Table 5: Market Trends & Developments
- Table 6: Market Dynamics (Key Drivers, and Challenges)
- Table 7: Market Hotspots & Opportunities
- Table 8: Market Value Chain Analysis
- Table 9: Market Outlook, 2020-2030F
- Table 10: Market Size & Analysis by Revenues (USD Million):
- Table 11: Market Size & Forecast 2020–2030 by Segmentation
- Table 12: Market Size & Forecast 2020–2030 by Geography
- Table 13: Key Strategic Imperatives for Success & Growth
- Table 14: Competitor Analysis of IT Service Management (ITSM) Companies
Key Benefits for Industry Participants and Stakeholders
- Insight into emerging market trends and investment opportunities
- Understanding of regional market dynamics and competitive landscapes
- Data-driven forecasts to support strategic decision-making
- Access to industry benchmarks for performance evaluation
- Identification of potential risks and growth challenges
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