What Is Included In Qiangtuo's Lifetime After-Sales Service For The Paper Cup Printing Machine?
Qiangtuo Machinery provides lifetime after-sales maintenance service that includes a wide array of services and solutions to alleviate customer concerns. First, the service includes everlasting technical consultation, where expert technicians respond to inquiries concerning the adjustment of machine operation parameters and daily maintenance, and provide timely support. Second, the company provides lifetime maintenance instructions, which comprise periodic maintenance schedules, notifications of required changes of machine parts, steps to troubleshoot, and so on, for guiding the customer to resolve machine issues on their own. For certain components of the paper cup printing machine, Qiangtuo Machinery offers to supply those parts and components at a tiered pricing to help customers reduce their spending on maintenance. Also, the service includes maintenance support to the customer’s location when the customers encounter complex technical problems after which the service technicians visit the customer’s location for on-the-spot repair. This comprehensive lifetime after-sales maintenance service allows customers to keep the paper cup printing machine functioning at the same effective level throughout its lifetime.
Professional After Sales Maintenance Service
Considering the reputation after-sales maintenance services of Qiangtuo Machinery's paper cup printing machine would certainly rely on a professional and seasoned after-sales team. With a team of employees who have spent over 5 years on maintenance of the paper cup printing machine and have a deep insight on the machine, along with its structure, performance and typical issues, they are a great asset. Other Training and retaining staff with the latest paper cup printing machine maintenance technical updates is a great asset for. The after-sales team operates a 24-hour rapid response system where customers contact the team via phone, email, or web and receive a response under a 4 hour period. The team first remote technical support, but in case on-site maintenance is required, a preference will be set on providing solutions that will help the client to bring the paper cup printing machine to work.
Seamless Supply Chain of Spare Parts or Maintenance Works Like a Dream
Why is the seamless supply chain of spare parts crucial? Maintenance level service is contractually guaranteed in the life cycle of the Qiangtuo Machine. Spare parts for the company’s own paper cup printing machines, such as servo motors, printing rollers, and ink supply units, are readily available in the company’s centralized warehouse. The company has long-term contracts with the most important subcontractors, who are also privileged suppliers for the company. They are able to supply spare parts on demand. For Qiangtuo, common spare parts are a trade within a daily order cycle of 3-7 days. For more unusual parts of the subassemblies, the company has its own partial capacity and offers a service of customized production to minimize lead times. The supply chain of spare parts is efficient, so that the maintenance of the paper cup printing machine is inevitably more efficient, as maintenance does not stop due to missing parts.
Customer Cases that have benefited from our lifetime service maintenance agreements.
Many of our customers have gained the lifetime after-sales service maintenance from Qiangtuo's paper cup printing machine. Qiangtuo's paper cup printing machine was purchased by a cup printer in Jiangsu. For the past eight years, the after-sales service maintenance has expertly guided the annual maintenance, replacement of critical components at a subsidized rate, and the machine was able to maintain a steady state of productivity. One customer in Southeast Asia experienced a critical production stoppage due to a fault in the paper cup printing machine. Qiangtuo Machinery's after-sales service maintenance repaired the machine in a remote-guided, hands-on alteration in under 2 hours. A technician was dispatched the next day to minimize downtime. These examples serve to confirm the Qiangtuo service's lifetime after-sales service warranty benefits.
Why Qiangtuo Machinery’s Paper Cup Printing Machine Would be Your Best Choice for Lifetime Service
Qiangtuo Machinery has built a reputation for offering lifetime maintenance services for paper cup printing machines. Comprehensive service coverage of the company means that after sales services are accompanied by a strong supply chain of aftermarket components, which combined with valuable experience, has made Qiangtuo Machinery a leader in the field. Having spent two decades in the industry, the company understands the maintenance of their own machinery, which makes them the ideal partner for providing a paper cup printing machine. If a company wishes to maintain operational continuity while controlling expenditures, it is clear that Qiangtuo Machinery’s paper cup printing machine with lifetime services is the most solid investment.
